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User Needs are Outdated, We Should Be Designing User Goals…
As I have reported elsewhere I have never truly been comfortable with the concept of User Needs, as a justification or hypothesis for why any designer should be designing something. I get really...
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Theories of Planned Behaviour
Thanks to Andy Polaine for sharing this tremendous insight in response to my post yesterday. It’s fair to say that those students studying Service Design at Luzern are in great hands. In his comments...
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Design for Self-Service – A motivational psychology perspective
Jason Cooper (@jasecoop) fired out some quick Twitter research this afternoon inquiring after people’s perceptions of the self-service checkout machines we are increasingly faced with at supermarkets...
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Motivational Design Framework v.0.1
Apologies for the recent blogging hiatus, in large part due to the launch last week of The Ergonomics Real Design Exhibition at the Design Museum which I have been working on over the last year and...
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Managing Motivation
Julian Birkinshaw from the excellent Unstructure blog has asked me to contribute to the discussion he has eloquently started on the role of employee motivation in the changing dynamic of today’s...
View ArticleModelling Motivation in the Design of Products, Systems and Services
View more presentations from Fergus Bisset. This is a fairly comprehensive presentation of the underlying philosophy and research behind my masters work in helping designers visualise and support...
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You Say You Want A Revolution… a Service Design Revolution
Lucy Kimbell this week wrapped up her thoughts on where Service Design sits at the end of 2009 and looks ahead to 2010. It taps into something that I’ve been increasingly feeling for a little while…her...
View ArticleIntroduction to the Fundamentals of Motivation
I am currently writing a short chapter for the forthcoming Service Design textbook This is Service Design Thinking. In the spirit of co-creation and participatory design which this publication is...
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Interview with Dan Pink on Motivation
As part of the ongoing promotion of his new book Drive, Dan Pink gives an interview discussing some of the underlying theories and principles which he has repackaged as a management book. I’m looking...
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A Big Day for British Youth and Winter Sports – An Inspiration For The Rest...
As all of us will most likely now be aware the Winter Olympic Games have started in Vancouver Canada. It’s now day four of the games and that means the first day of cross-country skiing events. These...
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Designing Design Research and Generating Momentum
There has been a fair bit of fallout and online conversation over the past week regarding both the future of Industrial Design and the future of Design Research. A lot of it can be found by searching...
View Article3G Knowledge Transfer – Dr Annette Boaz, London School of Economics – Lessons...
On the morning of the 7th of December 2010, I attended with Dr George Julian, Director of ripfa, a seminar by Dr Annette Boaz who works in the Health and Social Care Research Department at the London...
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